COURSE OUTLINE
CONCEPTUAL FRAMEWORK (week 1)
Key concepts related to knowledge
Tacit and explicit forms of knowledge
Knowledge assets
Knowledge organizations
Knowledge-based society
SOURCES OF KNOWLEDGE (week 2)
Best practices
Corporate memory
Communities of practice
KNOWLEDGE MANAGEMENT PROCESSES (week 3)
Generation
Organization
Distribution
KNOWLEDGE SHARING MODELS (week 4)
O’Dell and Grayson’s model for best practice transfer
Inkpen and Dinur’s model for knowledge transfer
Nonaka and Takeuchi’s model for knowledge creation
KNOWLEDGE MANAGEMENT METHODS (weeks 5-6)
Preparation for initiating knowledge management
Knowledge management value proposition
Assessment of readiness for knowledge management
Identifying existing knowledge
Mapping of organizational knowledge
Codifying knowledge (building and using taxonomies)
KM ENABLING TECHNOLOGIES (weeks 7-9)
Document management and work flow systems
Data warehouses and data mining techniques
Search, retrieval, and text mining tools
Collaboration technologies
Knowledge portals
KNOWLEDGE MANAGEMENT STRATEGIES (weeks 10)
Implementing KM projects
Sustaining the knowledge management work
Organizational enablers
Knowledge roles and skills
KNOWLEDGE MANAGEMENT PRACTICES (weeks 11 - 13)
Presentations and discussions on knowledge management case studies and projects